Support
Have a question, found a bug, or need help with your account? We're here to help.
Email Us
For account issues, billing questions, feature requests, or bug reports — reach out and we'll get back to you as soon as possible.
support@blockone.fitSubscriptions & billing
Block One Pro is billed through Apple. That means your trial, renewal, and cancellation all happen inside your Apple ID, not the website.
- •Manage or cancel: iPhone Settings → tap your name at the top → Subscriptions → Block One. You keep Pro until the end of the billing period.
- •Restore Purchases: open Block One → Settings → Restore Purchases. Use this after reinstalling or switching to a new device.
- •Refunds: handled by Apple at reportaproblem.apple.com. We don't process payments directly, so we can't issue refunds from our end.
Trouble with billing or restore not working? Email support@blockone.fit with your Apple ID email and we'll help you sort it out.
Common Topics
- •Account setup and sign-in issues
- •Subscription and billing (managed via the App Store)
- •Data export and account deletion
- •Bug reports and feature requests
- •Privacy and data handling questions
Legal
Review our Privacy Policy and Terms of Service for details on how we handle your data and the terms of using Block One.